Shipping Policy
Sama Link Shipping Standards
At Sama Link, we understand that network hardware and computer components are the backbone of your operations. Our commitment to you extends beyond checkout through a secure shipping protocol, ensuring your equipment arrives in pristine, factory-original condition, carefully packaged, and on time.
Frequently Asked Questions
What is the delivery time frame?
Orders are delivered within 3 to 5 business days.This standard time frame applies to all governorates across Egypt and allows us sufficient time to ensure secure packaging for sensitive hardware.
Where do you ship to and how long does delivery take?
At Sama Link, we understand that network hardware and computer components are the backbone of your operations. Our commitment to you extends beyond checkout through a secure shipping protocol, ensuring your equipment arrives in pristine, factory-original condition, carefully packaged, and on time.
How are shipping costs calculated?
Since our inventory ranges from small routers to heavy servers and racks, shipping costs vary. The exact fee is calculated automatically at checkout based on the total weight of your order and your geographic location. The cost will be clearly displayed before you confirm payment.
Is the packaging safe for sensitive electronics?
Absolutely. We adhere to strict packaging standards. All products are protected with specialized shock-absorbent materials to ensure internal components remain safe during transit. Packages leave our warehouse securely sealed to prevent tampering.
Why is opening the package for inspection with the courier not allowed?
This policy is primarily for your protection. Electronic devices and network equipment come with Factory Seals. Breaking these seals removes the device’s “Brand New” status and may void the warranty. Receiving a sealed package is your guarantee that you are the very first user of the device.
What should I do if I find a defect after receiving the product?
Your rights are fully protected. You have a 14-day window for returns or exchanges in case of manufacturing defects, in accordance with Consumer Protection laws and our Warranty Policy. Additionally, all our products are covered by the authorized agent’s warranty.
What if I notice visible damage to the package upon delivery?
In this rare event, please document the condition immediately (photo or video) before the courier leaves. Accept the shipment normally, then contact our customer service right away. We will handle the investigation with the shipping carrier and resolve the issue for you (via replacement or compensation) without burdening you with logistics procedures.
