Warranty and Return Policy

Sama Link Warranty Standards

At Sama Link, we know that the stability of your devices and networks is the foundation of your business. Therefore, we ensure the provision of entirely genuine products from top tech brands. Our commitment to hardware quality is matched by complete transparency in our warranty policies, guaranteeing the protection of your investment in the technology you rely on and providing peace of mind after your purchase.

Frequently Asked Questions

What is the 14-day return and exchange policy?

You have the right to return or exchange a product within 14 days of receipt in two main cases: first, discovering a clear manufacturing defect upon initial startup, and second, if the device remains in its completely original Factory Sealed condition, unopened and unused, in accordance with consumer protection laws.

How long is the warranty period for devices and equipment?

The warranty period varies depending on the product type (laptops, routers, servers, or racks) and the manufacturer’s policy. All our products are subject to the local authorized agent’s warranty in Egypt, which typically ranges from one to three years. Specific warranty details for each product are included in your purchase invoice.

What conditions lead to voiding the warranty?

The warranty covers manufacturing defects only and becomes void in cases of misuse. This includes physical shocks or fractures, liquid spills, damage caused by electrical current fluctuations, attempting to open or repair the device outside authorized service centers, or removing the Serial Number and factory seals.

How can I activate the warranty or request maintenance?

In the event of a malfunction covered by the warranty, you can go directly to the nearest authorized service center for the brand in Egypt, bringing your original purchase invoice. If you need help finding the agent’s details, you can always contact Sama Link customer service, and we will guide you with the correct steps and contact numbers.

Does the warranty cover accessories and cables?

Generally, the warranty covers the main hardware components of the devices. Consumable accessories and attachments such as cables, adapters, and batteries usually have a shorter warranty period (typically ranging from 3 to 6 months) according to the manufacturer’s and agent’s policy.

How long does the inspection and maintenance process take?

The duration of inspection and maintenance depends on the authorized agent’s procedures and the availability of necessary spare parts. On average, the process takes from 7 to 14 business days. At Sama Link, we always stay in touch to provide support and facilitate your communication with the agent until the issue is resolved.